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Introduction

snowPOP is now a familiar term often used to describe the process of capturing an incoming caller ID and then searching the phone fields in a popular contact management database. If a match is found then it can reasonably be deduced that the caller ID matches the database record and this record can be popped onto the users PC screen. This application is particularly useful when the customers calling are primarily customers with whom you have already done business. snowPOP does all of the above, but also goes one step further by providing the ability to pop the contact details directly onto the screen of your phone.

Contact Popping

snowPOP will pop on “both” incoming and outgoing calls so that the user is presented with the database record automatically. Not only will it pop the standard contact information, it also enables the user to decide which fields they want to display and the ability to configure their personal settings to display them. Typically, a user will want to see the caller’s number, company and contact name but they may also want to display an Account Number or unpaid debt indicator.

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Pop to PC Screen

Popping to the PC screen can be achieved using several methods and these are as follows:

Mini Task Window

This is probably the most popular method as it is non- intrusive and allows the user to continue what they are doing when a call arrives. The user can see who is calling via a small window that pops up towards the bottom right of the PC screen and can also launch the full contact record by clicking on the contacts name.

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Mini Task Window

snowPOP already supports the most commonly used CRM applications but has been designed in a way that allows additional CRM applications or even proprietary database solutions to be integrated quickly and easily.

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