Introduction

snowRECORD is a high functionality and low cost VoIP call recorder. It is designed keeping in mind the pressing need of call recording solutions for businesses. Whether the main driver is legal compliance, improving call handling or dispute resolution, snowRECORD will help you achieve your objectives. Recording calls is not a problem; what matters is whether you can find them when you need them

snowRECORD is not just a “recording engine”, it is a complete interactive solution which allows you to get value out of your recordings by interacting with others involved. Flag calls, add notes, download calls, download CDR and configure access controls are just a few of the powerful features snowRECORD offers

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Web-based interface

Unlike the most recording solutions in the market, snowRECORD offers a web-based Graphical User Interface (GUI). With web GUI, there is no need to install snowRECORD on each machine, all you need is to install it on web-server and use it from where you want to use it. The user interface is secured using access control and features activation/deactivation.

• Manage user groups
• Manage users
• Manage recording rules/filters
• Personal dashboards
• Search recorded calls
• Playback recorded calls
• Silent Monitor
• Manage System wise settings
• Agents
• Supervisors
• Administrators

snowRECORD-Core Modules

1. System and users recording rules/filters

snowRECORD recording engine is governed by the rules and filters set by the organisation. The rules dictate what action should be taken when calls arrive. Should all calls be recorded, except those of the Managing Director? Or should it ignore all calls unless they go into our 30-seat call center?

2. Record-on-Demand

snowRECORD offers a powerful feature of recording “on the fly” to let the users decide when they want to record. You can use your telephone XML display to decide if the call be recorded from this point-on or from the beginning to end. Even if you choose the option in the middle of the call snowRECORD will not miss a thing and give you the full recording of the call.